VAN CITY VOGUE offers returns on all full price merchandise for Canadian customers within 14 days of the delivery date.
Returns that are postmarked after 14 days from the delivery date will not be refunded and automatically shipped back to you after it arrives at our shipping facility.
Return/Exchange services are provided in the following situations
1. The goods to be returned/exchanged are kept in good condition at the time of return, and do not affect the second sale.
2.The product tag has not been removed and the outer packaging is not missing.
3.The clothing has not been worn, washed, changed, etc.
4. The clothes are not stained with cosmetics (such as lipstick, foundation, Etc.), and there is no peculiar smell (such as perfume, alcohol, Etc.)
5. The product is not lost or damaged due to incomplete packaging or shipping company.
Please note there is a restocking fee of $10 that will be deducted from your refund. The refund amount does not include shipping costs for return.
What is the expiration date for my store credit from my return?
If you have received store credit for a return, there is a one-year period (from the issue date) prior to expiration.
1. Include item(s) to be returned.
2. Place shipping label on package.
3. Drop off your return package at your local delivery service or schedule a pickup.
Pre-paid shipping labels are unavailable for orders at this time. If you have placed an order, you will be responsible for any return shipping fees, including duties and taxes.
Van City Vogue offers exchanges only on different colors or sizes on the original style(s) purchased. In order to exchange an item for a different size or color, please return the original item(s) for a full refund and place a new order.
All sale items & jewellery items are not eligible for returns, refunds, store credit or exchange. Any Final Sale items that are sent back will be automatically shipped back to you.
Placed orders cannot be cancelled before shipping. You must first receive your package and then we will issue you a return label if you qualify to send the items back. Pre-paid shipping labels are unavailable for international orders. If you have placed an international order, you will be responsible for any return shipping fees, including duties and taxes.
Van City Vogue does not offer price adjustments at this time.