RETURN POLICYItems bought on VANCITYVOGUE.COM will gladly be accepted for a refund within 14 days of the delivery date. All merchandise must be received back in its original form with tags attached. Clothing must not be worn, altered, damaged, free of any stains, odors, self tanner, pet hairs, or distinct smells including deodorant and perfume. Refunds will be issued in the same form of original payment type or with store credit, excluding shipping and handling costs. All tags must be attached when returned.
What is the expiration date for my store credit from my return?
If you have received store credit for a return, it will expire in a one year period.
Want to Return your items? Its as easy as 1,2,3! Follow the steps below to ensure you have a successful return.
1. Ensure your items are refundable. We accept returns within 14 days of the delivery date as long as the item(s) returned are in its original form with packaging and tags attached. Items must be unwashed, unworn and free of any stains or odors. Item(s) must not be a final sale item. Other exclusions may apply.
2. E-mail us at firstname.lastname@example.org with your order number and request for return, we will reply in 24-48 hours with further instructions.
3. A tracking number must be sent to us once shipped. Once we receive your return, your parcel will process within 5-7 business days. A confirmation email will be sent to you to confirm your refund.
Have more questions? See below for our Frequently Asked Questions about processing a return.
Is my item refundable? Yes however some exclusions may apply. We gladly accept returns within 14 days from the date of delivery. Note items must be in brand new condition, in original packaging with tags attached, free of any stains or odors. Final sale items include sale items, jewelry and accessories are not refundable.
Do I have to pay for return postage? Unfortunately we do not offer prepaid return labels at this time. You may use a carrier of your choice to ship your items back to us. We do suggest obtaining a tracking number for your shipment as we are not held liable for parcels that are lost en route back to us. We do not cover return duties and taxes, please be sure these are pre-paid.
How long does it take to process my refund? Your refund will be processed within 5-7 days of us receiving your parcel. The refund will go back in the original form of payment used to place your order. A confirmation email will be sent to you once the parcel does process.
When will I see the funds back into my account? Refunds do require roughly 3-5 business days to process with us however we do suggest contacting your financial institution for more information on when the amount will post to your account. Each bank does have varying processing times.
What if I want to exchange an item? We are happy to offer exchanges on items for different colors or sizes on the original style(s) purchased. In order to exchange an item for a different size or color, please return the original item(s) for a full refund or store credit and place a new order.
What items are final sale? Please note that all items on sale or bought with sale discount codes are final sale and are only eligible for exchange and store credit. All accessories are a Final Sale. If such items are returned a $25.00 fee will be charged and the items will be returned to you.
Can I cancel a placed order or get a price adjustment? We do not offer price adjustments on any of our products or orders placed. Placed orders cannot be cancelled before shipping. You must first receive your package and then email us to initiate the return process to send the items back.
Black Friday or Cyber Monday Returns? All items purchased with the Black Friday discount code are only eligible for store credit. We do not offer price adjustments on any of our products or orders previously placed. Placed orders cannot be cancelled before shipping. You must first receive your package to initiate the store credit request.
Require more assistance? We're happy to help! Simply send us an email at email@example.com A response will be made within 24-48 business hours.